Support Policy

Effective Date: June 6, 2025

At MusicShopStore.com, we’re committed to providing our customers with reliable support and a seamless shopping experience. Whether you’re reaching out about an order, need product information, or want help with a return, our team is here to assist you.

1. How to Contact Support

You can reach us for help with:

• Order status and shipping questions
  

• Product details, usage, or compatibility
  

• Return and refund requests
  

• Warranty-related issues
  

• General store inquiries
  

Contact Email: support@musicshopstore.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Response Time: We aim to respond to all queries within 24 business hours.

2. Order & Shipping Assistance

For any order-related issues, please include the following details in your email:

• Full name
  

• Order number
  

• Description of the issue
  

• Supporting images (if applicable)
  

Providing complete information helps us resolve your issue more efficiently.

3. Product Support

We offer support for all music-related products we sell, including:

• Microphone stands, instrument cables, and accessories
  

• Studio gear, maintenance tools, and cases
  

• Amplifiers, headphones, and recording add-ons
  

If you encounter problems with a product or need help with setup or compatibility, our support team is here to guide you.

4. Returns & Refunds

If your item qualifies under our return policy, we will assist you with the return process. Please refer to our Return and Refund Policy for complete details, or contact support to initiate a return.

5. Warranty Claims

If a product is covered by a manufacturer warranty, we’ll help you file a claim or connect you with the appropriate brand support. Please have your order number and any necessary documentation or photos ready.

6. Limitations of Support

Our customer support does not cover:

• Troubleshooting for products not purchased from MusicShopStore.com
  

• Instructional services or musical training
  

• Repairs due to misuse, damage, or unauthorized modifications
  

• Custom configurations or installations
  

7. Feedback & Suggestions

We welcome your feedback. If there are products you’d like to see in our store or ways we can improve our service, let us know. Your input helps us serve you better.

Need Help?

If you need support or have questions, we’re here for you.

Email: support@musicshopstore.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

Thank you for choosing MusicShopStore.com. We’re proud to be a part of your musical journey.